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Endorr support guide

Understand plans, tokens and billing

Find your current plan, see monthly and purchased token balances, and manage an Endorr subscription.

Your organisation’s current plan, token balance, storage and subscriptions are shown in Studio → Settings → Billing. The public pricing page lists the current plan comparison.

See your current plan

Sign in, choose the right organisation, and open Billing. The Current plan card shows the plan name, status, storage and seats. If you have access to several organisations, check the selected organisation before changing anything. If Billing asks you to sign in again, follow that prompt so Studio can refresh subscription access.

Read your token balance

The Billing card shows the available token balance. When both are present, it separates monthly tokens from tokens you bought. Included monthly tokens top up with your plan; purchased token packs do not expire. Actions inside Endorr tools can have different token costs, so check the tool or pricing before a large batch.

Change or cancel a plan

Organisation administrators see plan actions on the Billing page. Choose the desired plan and review any checkout or confirmation screen. An upgrade applies after payment is confirmed; a downgrade is scheduled for the next billing date. The Current plan card shows a pending change when one exists. A cancellation keeps the current paid plan until the period ends, then the organisation moves to Studio Free.

If plan actions are missing, check that you are in the correct organisation and have administrator permission. The Billing page can also show an incomplete payment or ask you to refresh after checkout.

Check PrintReadySheets access

PrintReadySheets.com is included with Studio Pro and is offered as an add-on on other plans. The Billing page shows whether the add-on is included, separately subscribed or not added. An existing subscription managed by PrintReadySheets may need to be cancelled there if you no longer want that separate charge; the Endorr Billing page indicates when a subscription is managed externally.

For a billing question involving an account, email ezra@endorr.com with the organisation name and the status shown in Billing. Do not include payment card details in email.

Did a step change or fail? Tell Ezra at ezra@endorr.com and include this page’s URL.