EndorrHelp

Where your fixed files are saved

When you are signed in, Endorr saves the original and every file you download to a folder for fixed files in your Endorr files, as kept files.

Saved automatically when you are signed in

  • The original you upload is saved to your Endorr files.
  • Every file you download from Export is saved too.

Both go to the folder Endorr makes for fixed files, with a subfolder named after your artwork, in your current workspace, as kept files. They count toward your storage. Files you opened from your Endorr files are not copied again.

You can also choose the save option in Export and pick a folder yourself. Saves are limited to 60 MB per file.

Don't want to keep them? Delete them in Studio Files; they go to Trash.

Make a mockup from it

The option to open the file in the mockup generator hands the current version over as a temporary file in your Endorr files.

On this device

Endorr also keeps your recent documents and their versions in your browser, so you can continue where you left off on this device. Remove an entry from the recent list to delete it from the browser.

How long a check stays available

A file's check stays available for 7 days. After that, Endorr says the check has expired: open the file again to continue.

Still stuck? Ask Rose or contact support.

Rose, our support assistant, answers right away and can look into your account. Prefer a person? Ask Rose to pass it on: a person replies within 1 working day, in English or Dutch.