Error messages when you fix a file
Last reviewed Lees dit in het Nederlands
What the messages mean when you fix a file, from files that are too large to repairs that could not be done, and why most of them say "Nothing was charged".
Opening a file
| Message | What to do |
|---|---|
| This file is … MB; … opens files up to 50 MB. | Export a smaller version, for example as JPEG or PDF. |
| … isn't supported yet. | Export as PDF or PNG. You can open PNG, JPEG, WebP, TIFF and PDF. |
| This image is larger than the 40 megapixel limit. | Export the image with fewer pixels. |
| This PDF page is too large to open at print resolution. | Use a smaller page, or export the artwork as an image. |
| … may be damaged or password protected. | Remove the password, or export the file again. |
| This file is empty. / This file could not be opened. | Export the file again from your design app. |
Checking and repairing
| Message | What it means |
|---|---|
| Sign in with Endorr to repair files. Checking a file stays free. | Repairs need an Endorr account. |
| The check has expired | A check is kept for 7 days. Open the file again. |
| Too many checks | Without an account you can check 60 files an hour. Sign in, or wait. |
| Fair-use limit | Signed in, you can run 120 jobs an hour. Wait a while. |
| This needs … tokens and … are left. | See Not enough tokens. |
| Tokens for fixing files are not enabled in Endorr yet. | Repairs are temporarily unavailable. Try again later. |
| Endorr could not be reached. Nothing was charged. | Try again in a moment. |
When a repair is refused
Endorr's image model sometimes refuses a repair because the result would not be good enough, for example "We couldn't enlarge this image without changing how it looks". Every such message says Nothing was charged. Try what it suggests: a smaller print size, a larger original, or a PDF with real text. "This preview expired" means you should start the repair again; "Try again in a minute" means the image model is busy.
If the tokens were not refunded, or the same error keeps coming back, use Help → Contact support on the fix screen; it adds the details for support. See Contact support.
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