Troubleshooting
What to do when something does not work.
- Contact supportAsk Rose, Endorr's support assistant, in any app or in the Help Center, or email hello@endorr.com. A person replies within 1 working day, in English or Dutch.
- FileFixxr error messages and what to doWhat FileFixxr's messages mean, from files that are too large to repairs that could not be done, and why most of them say "Nothing was charged".
- Not enough tokensWhen an action needs more tokens than your workspace has, nothing is charged. Check the workspace, wait for the monthly top-up, or add tokens.
- PwrMockup error messages and what to doWhat PwrMockup's upload, download and saving messages mean, and how to fix them.
- A share link does not workWhy a share link says "This link no longer works", why a folder link has no download, and what to do when you cannot create a link.
- Problems signing inWhat to do when you cannot sign in, keep being sent back to the sign-in page, or are signed out unexpectedly.
- Error messages in Studio and what to doWhat Studio's error messages mean, from "Your Studio session has ended" to "Endorr did not answer", and when to contact support with the reference.
- Upload problemsWhat to do when an upload fails, stalls, is refused because storage is full, or the file is not where you expected.
- Endorr Cloud for Windows is not syncingWhat to do when the Windows app is offline, signed out, cannot start syncing, or a file did not sync.
Still stuck? Ask Rose or contact support.
Rose, our support assistant, answers right away and can look into your account. Prefer a person? Ask Rose to pass it on: a person replies within 1 working day, in English or Dutch.