Contact support
Last reviewed Lees dit in het Nederlands
Ask Rose, Endorr's support assistant, in any app or in the Help Center, or email hello@endorr.com. A person replies within 1 working day, in English or Dutch.
How to reach a person
- Email: hello@endorr.com.
- In the apps: choose Contact support: under Help in Studio and FileFixxr, and in the account menu in PwrMockup. It opens an email to hello@endorr.com that already includes the tool, your plan, your user ID, your browser, the page and the last error reference, so support can help faster.
A person replies within 1 working day, in English or Dutch.
Ask Rose
Rose is Endorr's AI support assistant. Open her with Ask Rose in the apps (under Help in Studio and FileFixxr, in the account menu in PwrMockup, in the dashboard in PrintReadySheets) or with Contact support in this Help Center. She answers right away in English or Dutch, cites the help articles she used and, when you are signed in, can look at your own plan, tokens, files and recent activity. She cannot change anything in your account.
Prefer a person? Choose Talk to a person in Rose's window. Support receives Rose's summary of your question and replies by email within 1 working day. Support conversations are never used to train AI models.
What to include
- The email address of your Endorr account, and the organisation ID (Studio → Settings → Organisation) if it is about an organisation.
- What you were doing, what you expected and what happened.
- The error reference if a message showed one, for example "(ref …)" or "Reference …".
- For billing: the date and amount of the payment.
Do not send passwords. Support will never ask for your password.
Which address for what
| Topic | Address |
|---|---|
| Accounts, billing, withdrawals, refunds, tokens, data exports, anything else | hello@endorr.com |
| Privacy questions and requests | privacy@endorr.com |
| Illegal content and abuse | abuse@endorr.com or the report form |
| Authorities (DSA) | dsa@endorr.com |
| Legal notices | legal@endorr.com |
| PrintReadySheets Shopify app | hello@printreadysheets.com |
Support emails are kept for 2 years after the ticket is closed (Privacy Policy §8).
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Still stuck? Ask Rose or contact support.
Rose, our support assistant, answers right away and can look into your account. Prefer a person? Ask Rose to pass it on: a person replies within 1 working day, in English or Dutch.