How long Endorr keeps your data
Last reviewed Lees dit in het Nederlands
Deleted files stay in Trash for 28 days; deleted accounts and organisations are removed within 28 days. Some records, such as payment records, are kept longer by law.
Files and accounts
| What | How long |
|---|---|
| Kept files | Until you delete them |
| Temporary uploads | 7 days, then deleted automatically |
| Deleted files and folders (Trash) | 28 days, then deleted for good |
| Deleted accounts and organisations | Removed within 28 days of the deletion |
| Backups | Roll over within 4 weeks, so deleted data also leaves the backups |
| Share links | Until they expire, or the file is deleted |
| Data exports | 7 days |
Records kept longer
| What | How long | Why |
|---|---|---|
| Invoices and payment records | 7 years (10 years for EU consumer sales under the VAT One Stop Shop) | Dutch tax law |
| Consent records (AI training, newsletter, Terms) | As long as the consent applies, plus 5 years | To show what you agreed to |
| Security and access logs | 90 days | Security |
| Support tickets | 2 years after the ticket is closed | Support history |
| AI training copies (opt-in only) | At most 3 years; removed within 4 weeks if you withdraw | See AI training |
| Reports and moderation decisions | 2 years after the decision | Legal duties |
Content that must be preserved as evidence, for example for a legal claim or an authority, can be kept longer (Privacy Policy §8).
Inactive free accounts
Endorr may close Studio Free accounts that have not been used for 12 months, after an email at least 30 days in advance (Terms §18.4). Signing in after the email keeps the account. Accounts in a paid organisation are not closed for inactivity.
Where your data is stored
Endorr stores databases and files in the European Union by default (Privacy Policy §7).
Your rights
You can access, correct, export or delete your data. Most of this you do yourself in Studio; otherwise email privacy@endorr.com. Endorr replies within one month. You can also complain to the Autoriteit Persoonsgegevens, the Dutch data protection authority.
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