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Open a tool and check your access

Open FileFixxr, PwrMockup, PrintReadySheets or Endorr Cloud from Studio, and find out why a tool is locked.

Open Tools in Studio. The page has three groups:

  • On your plan: tools you can open now. Select one to open it. The tool opens signed in with your Endorr account and in the same language as Studio.
  • Not on your plan: tools that stay locked until you add them or move to a plan that includes them. Your files stay where they are.
  • Enterprise and API: PixlPilot, which is offered as an API. See PixlPilot.

What each plan includes

ToolStudio FreeStudioStudio+Studio Pro
Endorr CloudIncludedIncludedIncludedIncluded
FileFixxrIncludedIncludedIncludedIncluded
PwrMockupIncludedIncludedIncludedIncluded
PrintReadySheetsAdd-onAdd-onAdd-onIncluded

Metered actions, such as a FileFixxr repair or an upscale, are paid for with tokens on every plan. See Tokens.

If a tool looks locked but should not be

  1. Check the workspace you are in. Plans belong to a workspace, so a tool your organisation pays for is not available in your personal workspace. Switch workspace in the sidebar.
  2. Open Settings → Plan & billing and check the plan and add-ons, and their status (for example Payment failed or Canceled).
  3. If a tool asks you to sign in again, do so: your Studio sign-in may have ended. See Sign-in problems.
  4. Still wrong? Contact support and include your organisation ID from Settings → Organisation.

Still stuck? Ask Rose or contact support.

Rose, our support assistant, answers right away and can look into your account. Prefer a person? Ask Rose to pass it on: a person replies within 1 working day, in English or Dutch.

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