Refunds and the 14-day right of withdrawal

Consumers: 14-day right of withdrawal

If you are a consumer (you are not buying for a business), you can withdraw from a paid subscription or a token purchase within 14 days of the day you bought it, without giving a reason (Terms §12).

You are treated as a consumer unless you told Endorr you are buying for a business, for example by entering a company name at checkout or by buying for a business organisation (Terms §2.2).

How to withdraw

Email hello@endorr.com with a clear statement that you withdraw, the account email address, and what you bought and when. You can use the EU model withdrawal form in Annex 1 of the Terms, but you do not have to.

What you get back

• If you did not ask Endorr to start the service straight away, you get everything back.
• If you started using it during the 14 days, you pay for what you used: - Subscriptions: the part of the price for the time that has passed. - Token packs: the tokens you already used, pro rata from the pack price. Unused tokens are refunded in full.

Endorr refunds within 14 days of receiving your withdrawal, to the payment method you used (Terms §12.4).

Other refunds

Apart from the right of withdrawal and cases where the law requires a refund, fees already paid are not refunded (Terms §13.2). Cancelling stops future payments; you keep the plan until the end of the paid period.

Endorr refunds prepaid subscription fees for the remaining period if it ends your contract without cause (§18.3) or discontinues a paid service you use (§19.3).

Tokens

• Tokens have no cash value and cannot be exchanged for money.
• Business customers: tokens are not refundable. If tokens were lost because of a technical error on Endorr's side, Endorr may restore or credit them.
• Consumers: you get a refund or credit for unused tokens if Endorr ends the contract without cause, discontinues the product you bought them for, or deletes your account on its own initiative (Terms §11.6).
• A failed job gives its tokens back automatically. See How tokens work.

Ask for a refund

Contact support with your organisation ID, the date and amount of the payment, and the reason.