Upload problems
Last reviewed Lees dit in het Nederlands
What to do when an upload fails, stalls, is refused because storage is full, or the file is not where you expected.
| Problem | What to do |
|---|---|
| {name} did not upload or Upload failed | Check your connection and try again. Very large files take longer; keep the tab open until Upload complete. |
| Upload did not finish on a file | The upload stopped halfway, so the file is empty. Delete it and upload again. Endorr removes unfinished uploads after 24 hours. |
| Endorr Cloud storage is full | Permanent uploads are refused. Free up space, upload as temporary, or move to a bigger plan. See Storage. |
| You cannot upload at all | Verify your email address first. See Verify your email address. Also check that you have edit access to the folder. |
| The file is not where you expected | Check the folder chosen under Upload to, and the Temporary and Kept tabs. Search only looks at the current view. |
| A tool will not open the file | Each tool opens its own formats. See Files FileFixxr opens and Add artwork to PwrMockup. |
If the same error keeps coming back, contact support with the error text, the file type and size, and the reference if one is shown. Do not attach confidential artwork until you have agreed how to share it.
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