When a payment fails
Last reviewed Lees dit in het Nederlands
If a monthly payment fails, your plan stays available for a 7-day grace period after the end of the period. Update the payment or contact support to keep it.
What you see
- Endorr emails the owners and admins that the payment could not be charged.
- Settings → Plan & billing shows the status Payment failed.
What happens
- The plan stays available for 7 days after the end of the billing period, so your team can keep working.
- Your files stay where they are.
- If the payment remains outstanding, the workspace moves to Studio Free (Terms §10.6). Files stay readable and downloadable; see Cancel a subscription for what changes on Studio Free.
What to do
- Check with your bank or card provider why the payment was declined (for example an expired card or insufficient funds).
- Contact support with your organisation ID so the payment can be sorted out. Studio does not yet have a page to change the payment method of a running subscription.
An upgrade or extra seats that cannot be charged are simply not applied: the plan does not change.
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