Account and billing

Sign-in, organisations, plans, tokens, VAT, cancelling and refunds.

Cancel a subscriptionCancel at any time in Settings → Plan & billing. You keep the plan until the end of the paid period, then the workspace moves to Studio Free; your files stay readable.
Upgrade, downgrade or add seatsUpgrades start once the prorated difference is paid. Downgrades take effect at your next renewal. Extra seats are prorated; removed seats run to the end of the period.
Pay for a planOwners and admins buy a plan in Settings → Plan & billing. Endorr asks for your billing country, company and VAT number, shows the total and sends you to Mollie to pay.
Create an Endorr accountSign up with your email address and a password, choose the optional boxes, and get a personal workspace on Studio Free straight away.
Delete your Endorr accountDeleting your account signs you out of every Endorr product straight away and cannot be undone. Your workspace and its files are deleted for good within 28 days.
When a payment failsIf a monthly payment fails, your plan stays available for a 7-day grace period after the end of the period. Update the payment or contact support to keep it.
Invite people and manage seatsInvite people by email to your organisation. Invitations last 7 days and use a seat while they are open; each plan includes a number of seats.
Members and roles in an organisationOrganisations have three roles, owner, admin and member. See what each may do, and how to change a role or remove someone.
Personal workspaces and organisationsEvery account has a personal workspace. Create an organisation to work with other people; each workspace has its own plan, storage, tokens and files.
Reset or change your password, or change your email addressReset a forgotten password by email, change it in Settings → Account, or move your account to a new email address.
Plans and what each includesCompare Studio Free, Studio, Studio+ and Studio Pro: monthly price, storage, seats, monthly tokens and which tools are included.
Receipts and invoicesEndorr emails a receipt with a VAT breakdown to the owners and admins of the workspace after every payment.
Refunds and the 14-day right of withdrawalConsumers can withdraw from a subscription or token purchase within 14 days. Otherwise fees already paid are not refunded, and business customers cannot get refunds for tokens.
Sign in once for every Endorr app, and sign out everywhereLogin with Endorr signs you in to Studio, FileFixxr, PwrMockup and PrintReadySheets with one account. Learn how long you stay signed in and how signing out works.
Buy token packsToken packs top up your workspace's wallet and never expire. See the pack sizes and prices, and who can buy them.
How tokens workTokens pay for metered actions such as an upscale or a FileFixxr repair. See what each action costs, where tokens come from, the order they are used in and when they lapse.
Transfer ownership or leave an organisationOnly the owner can hand an organisation to another member. To leave, ask the owner or an admin to remove you; your files stay with the organisation.
VAT on your purchaseEndorr's prices exclude VAT. Dutch customers and EU customers without a VAT number pay 21% Dutch VAT; EU businesses with a valid VAT number get reverse charge; outside the EU no VAT is charged.
Verify your email addressOpen the link in the verification email within 24 hours. Without a verified email you cannot upload files, create an organisation or accept invitations.

Still stuck? Ask Rose or contact support.

Rose, our support assistant, answers right away and can look into your account. Prefer a person? Ask Rose to pass it on: a person replies within 1 working day, in English or Dutch.